How It Works

Via Email

When emailing Park Management about any concerns or suggestions, simply CC issues@billabonglife.com in your email. This allows the system to track and follow up on your request. The email subject becomes the issue title, and the body becomes the description. Any attachments are automatically included with the issue.

When you receive an email about an issue, simply reply to that email and your response will be automatically added to the issue thread. All updates are displayed chronologically on the issue detail page, making it easy to follow the conversation.

Issues progress through several statuses:

• Pending - Newly created issues being checked for duplicates
• In Progress - Issue has been verified as unique and is being worked on
• Duplicate - Issue has been identified as a duplicate of an existing issue
• Resolved - Issue has been addressed and is awaiting confirmation
• Closed - Issue is completed and archived
• Deleted - Issue has been removed from active view

Our system automatically checks for similar existing issues when new ones are created. If a potential duplicate is found, you'll receive an email with details about the existing issue and options to:

• Confirm it's a duplicate and have your issue linked to the existing one
• Indicate it's a new issue, which will then be processed separately

This helps keep related discussions in one place while ensuring unique issues are properly tracked.

There are two ways to get started with the system:

• Email First - Create an issue via email, and you'll be invited to claim your account
• Direct Registration - Register through the web interface and verify your email

In both cases, an administrator will review and approve your account before you can access the web interface. You'll receive an email notification once your account is approved.

You can include attachments either by:

• Adding them to your email when creating or updating an issue

Supported file types include images, documents, PDFs, and more. Large files are automatically optimized for quick viewing.

Issues are automatically categorized based on their content, making them easier to find and manage. Tags are also automatically assigned to help group related issues and identify common themes.

The upvote system helps identify which issues are most important to users. When viewing an issue on the web interface, you can:

• Click the upvote button to show your support for an issue
• Remove your upvote by clicking again if you change your mind

Issues with more upvotes indicate higher user interest and can help prioritize which issues to address first. Each user can upvote an issue only once, ensuring fair representation of user interest.

Moderators and administrators can control which issue updates are visible to homeowners. This allows for:

• Internal notes and discussions that are only visible to moderators and administrators
• Selective sharing of relevant updates with homeowners
• Better management of sensitive information

By default, all updates are visible to homeowners. Moderators and administrators can mark specific updates as internal-only when needed.

Each issue has a detailed timeline showing all activities, including:

• Status changes
• Comments and updates
• Assignment changes
• Category or tag modifications
• Duplicate detections and confirmations
• Resolution confirmations

This provides a complete audit trail of everything that has happened with the issue.

The system has three user roles with different permissions:

* Moderators can approve users, reject users, request additional information, and control which issue updates are visible to homeowners, but cannot change user roles or delete users.